A Devolution Of Power From Big Business In The Marketing World?

Traditionally, most companies employing more than thirty or so staff would have their own in-house marketing department, dedicated to market research and running marketing campaigns. In a post credit crunch world however, the face of in-house marketing is changing as departments have their budgets slashed and workloads increased. Exactly how this is affecting UK companies is an interesting tale.

In the past, SMEs were the main clients for a typical marketing company. Whilst larger companies outsourced to some of the more global players in marketing, traditionally marketing campaigns were run in house by specific marketing departments. Since the economic downturn, however, marketing departments have shrunk whilst workloads have increased meaning marketing companies are suddenly seeing an increase in business from medium and larger companies.

A report published this year by Charterhouse, the market services company, surveyed 200 marketing professionals in the UK and Western Europe. The results were music to the ears of marketing companies although rather unwelcome news to some marketing departments.

The results of the survey largely suggested that marketing departments in medium to larger sized firms are struggling to cope and, as a result, outsourcing more and more work to their respective marketing company. As a result, personnel in marketing departments have become more like administrators than marketers, coordinating the relationship between the department and the marketing firm.

On the other hand, the report is fantastic news for the UK’s marketing companies with 52% of UK respondents stating their departments were now dependent in some capacity on marketing companies. Over a third of respondents said their companies were entirely dependent on third party marketing firms for creativity in their marketing campaigns, with over half saying they had outsourced creativity in some form or another. One might argue that this devolution in power from some of the larger companies is no bad thing and in line with the governments call to SMEs to prop up the UK’s flat-lining economy.

Moreover, the report signals good news for the marketing industry on the whole, with 67% of respondents agreeing their companies or departments were doing more work. Social media was at least partly responsible for this increase in work, with 61% of respondents agreeing that this relatively new marketing tool had contributed to their increase in workloads.

In conclusion, the report’s findings polarise opinions within the marketing world. Whilst large companies with sizeable marketing departments have to outsource more work as their current staff levels cannot cope, smaller businesses and third party marketing companies are benefiting as a result. For the marketing industry on the whole, however, the news seems positive with more work and jobs in small businesses as a result.

Common Mistakes in Small Business Marketing

Running in a small business in today's competitive marketplace is challenging, and marketing is a particularly big priority if you want to stay visible to potential customers.But it's not always easy and if done badly can sometimes actually have a negative effect, as this list below of common small business marketing mistakes shows.

Advertising and marketing are key to growing your business, particularly if you are a small or start-up enterprise. But small business marketing is not always straightforward: With the right advert or marketing campaign you can attract many new clients and increase your profits hugely, but if you employ the wrong strategy it can have disastrous effects.

If you want to use your marketing budget to the best effect, here are some of the most common marketing mistakes to avoid:

Confusing advertising: So many businesses spend a lot on advertising but don't take the time to make sure they have the wording correct. How many adverts have you listened to or seen and then away none the wiser about what the company actually does? If you are a small business then you probably won't have a huge budget for this anyway, so you have to make it count. Make sure that your spoken or written advertisement begins with a short, pithy message (no more than 10 words) describing exactly what you do and for which target market.

Lack of frequency: Not every potential customer will buy from you the first time they see your advert or read a promotional email. Building up a customer base takes time, so make sure your marketing efforts are regular and frequent (although don't constantly bombard people with emails, as this can put them off).

No motivation to buy: Some companies are successful at directing traffic to their websites, but their website itself is not set out so as to encourage sales. Your site needs to be clear and easy to use, and the organisation - links, structure etc - needs to move visitors towards the action you want them to take, which is to buy your products. For example, your web page navigation bars should include a second link to your product catalogue so there is plenty of opportunity for sales.

Failure to track: Many companies forget the all-important task of tracking their ad campaigns to find out which of their marketing techniques contributed most to sales. Omitting this is a major small business marketing mistake: if you have a small advertising budget then you need to be certain that your money is being spent effectively. Tracking, by finding out where customers heard of you or by analysing the sales of each campaign, will help you work out where to make outlays in the future.

No feedback: Lastly, it's vital that you listen to feedback from your customers. If you don't, you will lose touch with their priorities and then it's a slippery slope to losing your client base altogether. Carrying out market research and inviting comments via your website are two of the most effective ways of avoiding this pitfall.

A Structured Approach To Your Business Marketing

When it comes to marketing your business, having a realistic plan or structure is all important. Unless you have an experienced marketing team on side, it’s all too easy to get drawn into adopting a ‘scattergun’ approach to your marketing, which won’t achieve the success rates you want. In fact, you could end up thoroughly frustrated and despondent, because you will be wasting so much time and energy on activities which won’t work for your business.

So how does this happen?

Scattergun marketing normally occurs, either because business owners try several different marketing strategies in isolation. For example firing off one sales email, setting up a blog and writing one post every two weeks, signing up for a Twitter account, then forgetting to Tweet at regular intervals.
 The other reason businesses adopt this scattergun approach is because they really aren’t at all sure of what ‘actions’ they should be taking. They know they should be ‘doing marketing’, but what does this really mean for the individual organisation?

The key thing about internet marketing is that there’s no ‘one size fits all’ solution. You need to take the right ‘actions’ for your particular business. But how do you know what these are? Going down any number of blind alleys will cost you valuable time and money.

However there is a solution. Discussing your business with your marketing company – your ally in digital marketing success.

Your marketing company will have a wealth of experience in helping companies like yours produce better results with their marketing. They will draw up a plan of action, with realistic, achievable targets, so you will know exactly what they intend to do for you and when, and what each element will cost.

A marketing company will make running your business so much smoother and easier, because it will free up your time to concentrate on other elements of your business like customer care and service delivery.

Having a structured internet marketing plan means that it will be so much easier to track your Return on Investment in the future. You will know exactly how much your leads and conversions are costing you, as well as the cost per customer.

Without a structured marketing plan in place, it’s all too easy to deviate from your course of action and you will not achieve the financial rewards you deserve.

So why not find out how a marketing company can deliver a structured marketing plan that adds value to your business – today.

How Creating A Compelling ‘Vision Statement’ Can Benefit Small Business Marketing

We’re not Virgin or Coca-Cola, why would we need a vision statement?”

“Vision statements . . . mission statements . . . aren’t they just whimsical phrases big companies put out to impress investors?”

“I’ve got a small business which employs five people . . . a vision statement seems, well, a tad fanciful.”

Fine. Having a vision statement is of course entirely optional, though it can be just as helpful for the sole trader as the multinational concern.

A vision statement can be both aspirational and inspirational. It will be at the heart of your small business marketing strategy.

So what is the difference between a mission statement and our vision statement?

Mission Statement: Defines what’s wrong with the world and how you intend to fix it.

Vision Statement: How the world looks after you’ve fixed it.

For example:

Microsoft: “To enable people and businesses throughout the world to realize their full potential.”

Google: “To organize the world’s information and make it universally accessible and useful.”

Harley-Davidson: “We fulfil dreams inspired by the many roads of the world by providing remarkable motorcycles and extraordinary experiences. We fuel the passion for freedom in our customers to express their own identity.”

The best vision statements are truly personal to a business rather than generic.

To begin to define your own vision statement for your business think about your ‘brand story’ to date. What are your hopes and dreams for your business? How might you articulate your vision in one or two concise sentences?

Once you have created your vision statement, share it with everyone connected to you: management, associates, team members, investors, customers, suppliers and include it on your website, blog and other marketing materials. You can also build it into your email signature and company newsletter if you have one.

If you would like some help with creating a knockout vision statement that truly represents your brand, your friendly business marketing specialist will be delighted to sit down with you and create something uniquely memorable.

It’s quite likely also that if you’ve been in business for some while that the vision statement you started out with will have changed over time. So don’t be afraid to revise an outdated vision statement so that you are working to a vision which accurately reflects your business today.

To sum up, a vision statement isn’t just for big household brands. It can be a useful working tool for keeping your business and marketing plans firmly on track . . . the beating heart of your brand in action.

Big Ideas for Small Business Marketing

In the EU, a small business is generally defined as one having fewer than 50 employees. Small businesses offer so much potential for offering a truly personal service to your customers, often at very little extra cost.

Here are some simple ways to improve your small business marketing:

Make Your Customers Feel Special

Good customer service is essential in these ultra-competitive times. Even something as simple as a hand-written ‘thank you’ note tells your customers you appreciate them. Added extras need cost no more than a few pence extra on top of your service costs, but they can add goodwill to the transaction resulting in repeat business and recommendations.

What Does Your Business Card Say About You?

Does it have a high-remembrance ‘must-keep’ factor? Most business cards are tossed away within a day or so of collecting them. What can you do to make yours stand out? What about a business card with a notepad attached? Or a card with a money-off coupon, or a discount off the next order?

Review Your Core Customer Base

It’s almost certainly a fact that 80 per cent of your business will come from 20 per cent of your customer base. But can you weed out those customers who are not making you money? Do you know what your break-even point is? Continuing to service customers who are unprofitable to your business prevents you utilizing your efforts on finding customers who are and will continue to be in the future.

You Do Have A Mailing List Don’t You?

If you have a web presence you should consider producing a newsletter and encourage your customers to sign up. Don’t think you have to produce an eight-page booklet every two weeks – when more than likely, a one or two-page document will suffice. The key is to start small. The most important thing is that you create your newsletter at regular intervals and tell your prospects when they can expect to hear from you.

Position Yourself As An Expert

The Internet provides a wealth of opportunities for business owners to connect with prospects and like-minded people through online forums and groups. For example LinkedIn currently allows you to sign up to a maximum of 50 groups. It’s not unheard of for business consultants to use these introductions for their prime source of income. Think of ways you might be able to assist others without focusing on the payback and you could be pleasantly surprised at where it leads you.

Befriend Local Media

Editorial coverage in your local newspaper or a trade publication is perceived as more credible than paid for advertising or advertorial features. It is said that the best press releases need to be ‘new-sy’ or ‘now-sy’, so if you have a fresh, interesting story to pitch to the media, either compile a press release yourself, or employ a PR expert to do it for you. If you decide to do it yourself, then split your content into paragraphs for readability and make sure your press release is no longer than one side of A4 paper (double-spaced). And make sure you include your contact details so the journalist can follow up.


There are many simple ideas you can utilize to encourage new and repeat business. Small business marketing can be both creative and cost effective and often you can bring an element of truly personal service to your communications and transactions that the ‘big boys’ struggle to do well.

Every Business is Potentially a Magnificent Rose Waiting to Bloom

It’s pretty easy to forget that even the largest companies and organisations operating around the world today, started life as tiny enterprises, the result of the enthusiasm and dedication of a few. At the time they would have had little if any inclination of what the future held.


Take the famous Golden Arches of multinational fast food chain McDonald’s, for instance. The company was founded in 1955 when local entrepreneur Ray Kroc purchased the rights to a small hamburger chain. Nearly 60 years on and spurred on in no small part by the clever concept of franchising, McDonald’s now boasts 33,000 restaurants worldwide and a global staff compliment of an incredible 1.7 million. It is estimated that these numbers help McDonald’s serve some 64 million people every day.

Then there’s computer software and hardware company Microsoft. Paul Allen and Bill Gates officially founded Microsoft in 1975, in the intervening years the firm has grown into one of the pre-eminent lights in IT, becoming a global monster worth some $224 billion (£144 billion). Now, Microsoft’s popular operating system, windows, boasts around 88 per cent of the market place and Bill Gates is one of the richest men on the planet. Mightily impressive stuff indeed.

Now, we’re not saying that working a certain way is a guaranteed route to success for a small company to reach Microsoft-style heights but, it’s worth remembering the humble beginnings of even the biggest names and what patience and hard work can potentially achieve.

Solid, small business marketing, backed-up with comprehensive market research of competitors and consumers, which in turn leads to a clear strategy, really is priceless.

It’s definitely a good idea to personally enquire face-to-face or over the phone, or search online, for an agency you feel not only offers the best service for the best price, but one that you can work with as well. The perfect vision for your company will be implemented before you know it.

Size Matters When it Comes to Getting Your Marketing Right

Right now it might feel as though it’s all doom and gloom, what with the current state of the UK and worldwide economy, not to mention austerity measures biting hard into the public sector. But, it might be surprising to learn that many small to medium-sized businesses are thriving even in these difficult times.

Indeed, recent figures suggest that the number of businesses filing insolvency in the UK have fallen by 10 per cent overall from the same period last year. In fact, regions such as Yorkshire have shown a 14 per cent drop.

This goes to prove that no matter how difficult things get generating income and persuading punters to part with their cash, there are rewards for firms that are willing to put in the hard work and strive towards a clear, common goal. After all, it’s much easier to build from solid foundations.

Of course, this demonstrates perfectly the importance of smallbusiness marketing, the need of ramping up interest in your service and products and thus making sure your intended customer base knows exactly who you are and what you do.

A small business may have a smaller budget than larger companies but it is all relative and, if things are done the right way, the various marketing disciplines can create a pretty formidable weapon in growing your business.

There’s above the line and below the line marketing and advertising, encompassing all the fundamentals from promotional spots in local newspapers and magazines, to holding exhibitions and other public events, as well as mail shots and canvassing.

Add that to a diverse and focused online commitment and you have a business marketing strategy that can really make a difference. An external business marketing agency will aide your company’s development, pursuing in-depth market research and analysis, creating the ideal marketing solution.