If your company’s online business is slow and nothing you are doing seems to be increasing your sales, it may be time to look at making a few changes. Whether it’s re-designing your website, tweaking your product range or maybe even getting in some expert help in the form of an online business consultant, this article looks at some steps you can take to get you through the low patch.
Products: It may be time to consider altering the range of products you offer on your website. Sometimes companies will try to cram too much in, in the hope of boosting sales through sheer volume. This can actually have the effect of confusing visitors and putting them off. Why not do the opposite and narrow your product range? If you offer just one or two specialised products with detailed descriptions and beautiful pictures, you will be able to target specific customer groups much more easily.
Good Copy: We can’t stress enough the importance of getting your website copy right. Think about what’s important to your target market: what you write should hone in on this. Be clear and succinct when it comes to product descriptions. The look of the text is important too: if there is something you want visitors to pay particular attention to, style the text in bold or italics. Finally, don’t use too much text because people tend to ‘scan’ when they’re reading things online.
Keep Contact: Once you’ve won a new customer, you need to maintain contact with them. Make sure you get their contact details so you can send them emails with details of new products or promotions. Just don’t bombard them with these as it will tend to put them off rather than encourage them to buy more.
Hire An Expert: Sometimes, if all the tactics you’re tried just aren’t working, it may be worth investing in some expert advice. Hiring a business consultant can do wonders for your sales – partly because you have the benefit of a fresh, unbiased perspective. They can identify where you might be going wrong and suggest some new approaches. For example, they may advise you to improve your SEO efforts or recommend a SEO Consultant or perhaps promote your business offline as well.
Website Design: Perhaps you sales slump is owing to customers being put off by the look of your website. If it is over-complicated, many visitors won’t bother sticking around to search for products. You have to remember that a lot of customers will be browsing during lunch breaks etc. Rather than lots of fussy images and lots of different categories, what they want is clear text and images, simple navigation and an easy-to-find search function.